You can easily upload your file on the product page, right before adding the jewelry to your shopping cart. Make sure the photo is sharp. For a fingerprint or handwritten text, it's best to take a clear photo from directly above in good daylight.

No worries! We check every file before we engrave it. If we think the quality isn't high enough for a beautiful final result, we will always contact you via email first. You can also send us a message in the live chat beforehand. We will assess the photo immediately, even before you order!

We exclusively work with premium stainless steel. This material is 100% waterproof, highly durable, hypoallergenic (perfect for sensitive skin), and does not tarnish. So you can wear your jewelry all the time!

Definitely! Because personalized jewelry often holds emotional value or is given as a gift, we send every order in luxurious packaging. It is ready to be gifted immediately. Tip: add a personalized card! You can easily select this before placing the jewelry in your shopping cart.

Your jewelry is personalized by hand in our studio. Because of this, the delivery time is 1 to 3 business days. As soon as your package leaves our studio, you will receive an email with a tracking code so you can follow its journey.

For orders under €50, we charge €3.99 for shipping. Ordering for €50 or more? Then we will cover the shipping costs and shipping is completely free!

Because we engrave the jewelry specifically for you, this is considered a custom product. Therefore, it is legally not possible to return these products. However, did your product arrive damaged or was a mistake made? Please contact us immediately, we will always find a proper solution for you.

Because we often start working on your design immediately, it is important that you send us a message (via email or chat) as soon as possible if you want to change something. You will always receive a free digital proof from us beforehand. During this step, you can of course still request changes before we definitively engrave the jewelry!

Yes, that is certainly possible! Just like with a handwritten text, we ask you to photograph the drawing (preferably with a dark pen on white paper) from directly above and well-lit. Upload this image with the product, and we will turn it into a unique engraving.

Do you have a specific question that is not listed here? You can always reach us via the live chat in the bottom right corner of the screen, or send an email to support@valez-official.com. We strive to answer your message within an hour!