Shipping & Delivery
At Valèz, we ensure that your experience is as refined as the jewelry you wear. Every piece is hand-personalized in our own studio. That is why we are committed to delivering your order quickly, reliably, and with care. From our hands to yours.
Shipping Costs
Always Free Shipping: We believe in a transparent shopping experience with no hidden fees. That is why we cover the shipping costs for all orders within the Netherlands and Belgium, regardless of the order value. Furthermore, every order is shipped securely including a Track & Trace code, so you always know where your package is.
When will my order arrive? To give you a clear idea of when to expect your jewelry, we split our process into two steps: processing time and transit time. We ship our packages with reliable carriers such as PostNL.
Order Cut-off Time: Orders placed on business days (Monday to Friday) before 17:00 (CET) will enter our processing system the same day.
Processing Time (Production): Because we custom engrave your jewelry with the utmost precision, we need 1 business day to prepare your order for shipment.
Transit Time (Shipping): Once your package is handed over to the carrier, the following estimated delivery times apply:
Netherlands: 1 to 3 business days. (Example: If you order on Monday before 17:00, you will generally receive it on Wednesday or Thursday).
Belgium & Europe: 2 to 5 business days.
Total Expected Delivery Time = Processing Time (1 business day) + Transit Time (1-5 business days depending on location).
Please note: During extremely busy periods (such as the holidays) or for highly complex engravings, processing may take slightly longer. We will, of course, always keep you informed.
Tracking & Delays
Track & Trace: As soon as your personalized jewelry is ready and shipped, you will receive an email with a Track & Trace code to follow your shipment.
Spam: Haven't received a code yet? Please check your spam or junk folder.
Delays: Although we strive for perfection, unforeseen delays may occur with the carrier after shipping. Has your package been delayed for more than 5 business days? Please contact our customer service immediately.
Address Details: Please double-check that your shipping details are correct during checkout. Valèz is not responsible for delays or loss of a package due to incorrect or incomplete address details provided.
Questions about your shipment? Our team is ready to ensure your order arrives safely. Feel free to contact us at support@valez-official.com or via the live chat. We are happy to help!
- Team Valèz -
