Currently, we only ship within Europe. We're working hard to expand our shipping zones in the future, but for now, our delivery is limited to European countries.

Yes, all our jewelry is water-resistant thanks to high-quality materials such as 316L Stainless Steel and durable PVD plating. You can shower, sweat, and even swim with it.

Our pieces are made to last. Thanks to the PVD plating, they’re highly resistant to tarnishing. However, for maximum lifespan, we recommend avoiding direct contact with harsh chemicals like perfumes or cleaning products.

We use high-quality 316L stainless steel with PVD coating, which are both durable and hypoallergenic, perfect for everyday wear.

Yes! Every order is sent in a cotton bag containing a luxurious Valèz box and a soft cleaning cloth, ready to be gifted. If you're sending it directly to someone else, no worries: we never include pricing details in the package. Want to make it extra personal? Leave a note at checkout, and we’ll include it on a handwritten card.

Yes, you’ll find a size guide on each product page. If you’re still unsure, feel free to reach out, we’re happy to help.

If your order hasn't been shipped yet, we’ll do our best to adjust it for you. Please contact us as soon as possible.
Once your order has been shipped, unfortunately, we’re no longer able to make changes or cancel it.

Yes. Once your package ships, you’ll receive a shipping confirmation with a track & trace link so you can follow your order.

You can track your order using the track & trace code sent to your email. This email is sent once your package has been scanned by PostNL, usually in the evening or overnight before delivery. Please check your spam folder if you haven't received it.

Cut-off time: 5:00 PM
Orders placed before 5:00 PM will typically be delivered the next working day or within 1 to 2 days in the Netherlands.
Outside the Netherlands: Delivery takes around 3 to 7 working days within Europe, depending on the destination.

Please note that delays with PostNL or international carriers may affect delivery.
Has your order been delayed for more than 5 days? Please contact our customer service.

Returns are easy! Simply follow the steps on our returns page. There you’ll find everything you need to start the return process.

Technical issues can sometimes occur. If you're seeing an error, please contact us directly. We'll help you sort it out as quickly as possible.

We process returns within one week after receiving them. You’ll receive a confirmation email once your return has been accepted.
After that, your refund will be transferred to your bank account within a few business days, depending on your bank.

No, we don’t have a physical store at the moment.

At the moment, our team is too small to handle phone calls.
We kindly ask for your understanding and promise to respond to your emails quickly, usually within just a few hours.