Free Shipping on all orders from €50
At Valèz, we ensure your journey is as refined as the jewelry you wear. That’s why we’re committed to delivering your order quickly, reliably, and with care. From our hands to yours.
When will my order arrive?
We process and ship your order as soon as possible, because we know you're excited to receive it.
- Netherlands: Orders placed before 17:00 are typically processed and shipped the same night, for delivery the next working day or Saturday.
- Europe: Estimated delivery time is 2 to 5 working days, depending on the destination.
- Please note: During busy periods or for complex engravings (such as Photos or fingerprints), processing may take an additional 24 hours.
Tracking & Delays
Once your order is handed over to our carrier, you will receive a Track & Trace code via email. This usually happens overnight.
Spam: Check your spam folder if you haven't received your code.
Delays: While we strive for perfection, delays at PostNL or international carriers can occur. If your package is delayed for more than 5 working days, please contact our customer service.
Address Responsibility: Please ensure your shipping details are correct. Valèz is not responsible for non-delivery due to incorrect address information provided by the customer.
Questions?
Our team is here to ensure your order reaches you safely. Feel free to reach out to our customer service. We're happy to help!
-Team Valèz-
