Shipping Policy

At Valèz, we believe your experience should be as smooth as your style. That’s why we’re committed to delivering your order quickly, reliably, and with care, from our hands to yours.

When will my order arrive?

We process and ship your order as soon as possible, because we know you're excited to receive it.

  • Orders placed before 17:00 (5 PM) are usually delivered the next working day or on Saturday within the Netherlands.

  • For European destinations, the estimated delivery time is 3 to 7 working days, depending on the country.

Please note: PostNL or international carrier delays may occasionally affect shipping times. Has your package been delayed for more than 5 working days? Don't worry, our customer service is here to help.

How do I track my order?

Once your order is handed over to PostNL, you'll receive an email with a Track & Trace code to follow your shipment.
This usually happens in the evening or overnight before delivery.
👉Haven’t seen the email? Don’t forget to check your spam folder, it might have landed there.

What are the shipping costs?

Shipping costs within Europe range from €4.25 to €10.00, depending on the destination.
Enjoy free shipping on all orders over €40!

Still have questions about your delivery or shipping?
Feel free to reach out to our customer service. We’re happy to help!

-Team Valèz-